If you or someone you know is being abused or is a victim of a fraud or a scam, there are resources that can help.
If you feel that you have been a victim, or someone you know may be a victim, you may call and report the incident to your local Police Station. In Toronto, call the Police at: 416-808-2222. If you are outside Toronto, call your local Police Department.
211 is a FREE & confidential resource to get information on Government numbers, Community Services (such as help with groceries, or community centres that offer social and recreational programs that can relieve isolation). Simply dial 2-1-1 from your phone. 211 is open 7 days a week, 24 hours a day. You can visit them online at: www.211toronto.ca.
Seniors Safety Line
You can also call the Seniors Safety Line for support and information on resources at: 1-866-299-1011. This number is open 24 hours a day, 7 days a week.
Reporting Abuse in Retirement Homes
Retirement Homes Regulatory Authority: 1-855-275-7472
Reporting Abuse in Long Term Care Homes
Ministry of Health and Long-Term Care ACTION Line: 1-866-434-0144 TTY: 1-800-387-5559
You can also call the ACTION Line with any problems, concerns, or complaints about home care services, long‑term care homes, or a LHIN.
There are FREE services that can offer Legal Help if you think you are a victim of financial abuse or fraud. You can also call 211 to get more information on other community legal services which may be available to you.
Advocacy Centre for the Elderly (ACE): 1-855-598-2656
ARCH Disability Law Centre: 1-866-482-2724
National Canadian Lawyer Initiative: A new initiative launched by lawyers in response to the COVID-19 Pandemic, providing 5 free hours of legal advice to anyone, regardless of income.
Power of Attorney
CLEO has created an online, clear language toolkit for CREATING or CANCELLING a Power of Attorney, HERE.
Office of the Public Guardian & Trustee: 416-314-2800 or 1-800-366-0335
If anyone believes that a senior’s money or property is at serious risk, that person may report this to the Office of Public Guardian and Trustee. The Public Guardian and Trustee is required to investigate all reports, and in serious cases, to become the senior’s guardian to help or protect them.
Information on Fraud and Scams
These organizations have regularly updated information on types of scams and fraud. You can call them or check their websites for more information.
Better Business Bureau: 519-579-3080
Elder Abuse Ontario: 1-866-299-1011
Government of Canada: Because of the frequency of scams from people claiming to be from the Canada Revenue Agency (CRA), the Government of Canada has created an online guide to prevent being a victim of these types of scams, HERE.
70+ Common Online Scams used by Cyber Criminals & Fraudsters via comparitech
Do Not Call List
To reduce the number of telemarketing calls you receive, you can register for the National Do Not Call List. This is a free service and your phone number will stay on it indefinitely.
There are many ways you can register:
- Online: www.LNNTE-DNCL.gc.ca
- Call: 1 866 580- DNCL (3625)
- TTY device: 1 888 362-5889
- Fax: 1 888 362-5329
Brain Injury Associations
Brain Injury Association of Niagara: 905-646-2426
Brain Injury Association of York Region: 905-773-7758 ext 6227
Hamilton Brain Injury Association: 905-538-5251
Brain Injury Association of Peel & Halton: 905-823-2221
Brain Injury Association of Durham Region: 905-723-2732
Brain Injury Association of Fort Erie: 905-871-7789
Headwaters Acquired Brain Injury Group: 519-215-1519
New Beginnings ABI & Stroke Recovery Association: 519-351-0297
Brain Injury Association of London and Region: 519-642-4539
Brain Injury Association of Waterloo Wellington: (519) 654-0617
Brain Injury Association of Windsor & Essex: 519-981-1329
Brain Injury Association of Sarnia-Lambton: 519-337-5657
Brain Injury Association of North Bay & Area: 705-478-8664
Brain Injury Association of Sudbury & District: 705-222-2427
Seizure and Brain Injury Association (Timmins): 705-264-2933
Brain Injury Association of Thunder Bay & Area: 807-623-1188
Brain Injury Association of Sault Ste. Marie & District: 705-971-1050
Brain Injury Association of Peterborough Region: 705-741-1172
Brain Injury Association of Ottawa Valley: 613-233-8303
Brain Injury Association of Quinte District: 613-967-2756